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SPOC

SINGLE POINT OF CONTACT

THE S3K Single Point of Contact was created with the aim of providing a single point of contact to receive, track and manage all support requests from our customers.

Service available:
Monday-Friday, 9 a.m.-6 p.m., with the option to request a
24-hour service.

 

Among the services we offer are:

Our expert services are divided into:

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Areas of application expertise

  • 4buyer​
  • Microsoft SQL Server​
  • Oracle SQL​
  • Web development
  • Flow monitoring (QlikView, Oracle)
  • Domino systems
  • Pcube (InTime)
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Threat Intelligence

  • Workstation management (Windows systems)
  • Office 365
  • Server system management (Active Directory, Print Server and client management, etc.) ​
  • Domino Notes
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Oversees
the following portals

  • ManageEngine
  • ServiceNow
  • Remedy
  • Jira Service Desk
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Telephone
and mailbox

Telephone number with the option to configure a dedicated queue and a specific manned mailbox.

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Trouble Ticketing Portal

(ManageEngine SDP) with a dedicated email address and the option to request full-access mode.

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